Shipping policy
Shipping, Refund, and Cancellation Policy for Paragon Fine Jewels
1. Shipping Policy
1.1 Shipping Methods
We ship within Australia and internationally. However, we do not ship to the Philippines and Indonesia. We use reputable courier services. The shipping options available, along with their associated cost and estimated delivery times, will be clearly displayed during the checkout process.
1.2 Order Processing Time
Once your order is placed and payment is confirmed we will process and prepare your items for shipment. Please allow 3 business days for order processing, before the items are dispatched.
1.3 Delivery Time
The estimated delivery time will depend on your location and the shipping method you choose while we make every effort to ensure timely delivery, please note that unforeseen circumstances and external factors may occasionally cause delays. We will provide you with tracking information via sms or email once we have received and shipped your order.
1.4 Shipping Restrictions
Some jewelry items may have specific shipping restrictions due to their value, materials, or legal.
regulations. If any restrictions apply to your order, we will notify you during the checkout process or via email.
1.5 Shipping Address
Please ensure that you provide the correct and complete shipping address when placing your order. We will not be responsible for any delays or delivery issues resulting from inaccurate or incomplete address Information provided by the customer.
1.6 Shipping Charges
Shipping charges will be calculated based on the weight, size and destination of your order. The total shipping cost will be displayed during the checkout process before you confirm your purchase.
(A) $15 on standard express shipping
(B) Free Shipping on order over $2500
(C) Parcels will be sent at the beginning of the week. This is to ensure your products are not sitting in
the transit over the weekend for security purposes.
2. Refund Policy
2.1 Returns and Exchanges
We want you to be completely satisfied with your purchase. However, "CHANCE OF MIND" returns are not eligible for refund and exchange. Please make sure that you are completely happy and satisfied with your order before making the purchase.
(A) Only if a product is faulty is a full refund valid. The product mast not been worn. Must be in perfect condition with no damage, scratches or signs of wear and with original tags and packaging to be eligible for refund or exchange.
(B) Exchange is the same amount or only valid tor amount of the product that was originally purchased.
(C) The product must be returned within 7 days of delivery. Once we have received the product, it will be checked to ensure the quality of the product has not been affected.
2.2 Return Process
To initiate a return or exchange, please contact our customer support team within the specified time
frame. We will provide you with instructions on how to return the item. You will be responsible for the
return shipping costs unless the item is defective or there was an error on our part.
2.3 Refund Method
Once we receive and inspect the returned item, we will notify you of the status of your refund. If
approved, the refund will be processed using the original payment method. Please note that it may take
several business days for the refund to be reflected in your account, depending on your bank or
payment provider.
2.4 Non-Refundable Items
For hygiene and safety reasons, certain items, such as earrings, may not be eligible for return or
exchange unless they are defective or damaged upon arrival.
3. Cancellation Policy
3.1 Order Cancellation
If you wish to cancel your order, please contact our customer support team as soon as possible. We will
make every effort to accommodate your request. However, if your order has already been processed
and shipped, we will be unable to cancel it. In such cases, you may refer to our refund policy for further
assistance.
4. Compliance with Australian Rules and Regulations
Our shipping, refund, and cancellation policies are in compliance with Australian consumer laws and
regulations. We strive to provide a transparent and fair shopping experience to all our customers in
accordance with applicable Australian laws.
Please note that as an online jewelry shop with no physical store, we do not accept items for fixing. We
recommend reaching out to a local jeweler or a specialized repair service for any jewelry fixing or
alteration needs.
If you have any questions or concerns regarding our shipping, refund, or cancellation policies, please
contact our customer support team for assistance.
Note: It is advisable to consult with legal professionals or experts to ensure full compliance with the
most up-to-date Australian