1. Shipping Policy

1.1 shipping methods

We ship within Australia and internationally. However, we do not ship to the Philippines and Indonesia. We use reputable courier services. The shipping options available, along with their associated cost and estimated delivery times, will be clearly displayed during the checkout process.

1.2 order processing time

Once your order is placed and payment is confirmed we will process and prepare your items for shipment. Please allow 3 business days for order processing, before the items are dispatched.

1.3 delivery time

The estimated delivery time will depend on your location and the shipping method you choose while we make every effort to ensure timely delivery, please note that unforseen circumstances and external factors may occasionally cause delays. We will provide you with tracking information via sms or email once we have received and shipped your order.

1.4 shipping restrictions

Some jewelry items may have specific shipping restrictions due to their value, materials, or legal Regulations. If any restrictions apply to your order, we will notify you during the checkout process or via Email.

1.5 Shipping Address

Please ensure that you provide the correct and complete shipping address when placing your order. We Will not be responsible for any delays or delivery issues resulting from inaccurate or incomplete address Information provided by the customer.

1.6 Shipping Charges

Shipping charges will be calculated based on the weight, size and destination of your order. Thetotal shipping cost will be displayed during the checkout process before you
confirm your purchase

(A) $15 on standard express shipping around australia

(B) Free shipping on order over $2500

(C) Parcels will be sent at the beginning of the week. This is sent to ensure your products are not sitting in transit over the weekend for security purposes.

(D) $20 on standard overseas shipping

2. Refund policy.

2.1 Returns and Exchanges

 We want you to be completely satisfied with your purchase. However, "CHANCE OF MIND" returns are not eligible for refund and exchange. Please make sure that you are completely happy and satisfied with your order before making the purchase.

(A) Only if a product is faulty is a full refund valid. The product mast not been worn. Must be in perfect condition with no damage, scratches or signs of wear and with original tags and packaging to be eligible for refund or exchange.

(B)  An exchange is the same amount or only valid for the amount of the product that was originally purchased.

(C) The product must be returned within 7 days of delivery. Once we have received the product, it will be checked to ensure the quality of the product has not been affected

2.2. Return process

To initiate a return or exchange, please contact our customer support team within 7 days of delivery. We will provide you with instructions on how to return the product. You will be responsible for the return shipping cost unless the product is defective or there was an error on our part.

2.3 Refund Method

Once we receive and inspect the returned product, we will notify you of the status of your refund. If Approved, the refund will be processed using the original payment method. Please note that it may take Several business days for the refund to be reflected in
your account, depending on your bank or Payment provider. For hygiene and safety reasons, certain items, such as earrings, may not be eligible for return or exchange unless they are defective or damaged upon arrival.

3. Product Information & Pricing

3.1 Product Descriptions

 Paragon Fine Jewels strives to provide accurate and up-to-date product descriptions; however, we do not warrant that the product descriptions or other content on the website are error-free, complete, reliable, or current. If you receive a product that does not match its description, please contact us for further assistance.

3.2. Pricing

The prices of products displayed on the shop are in Australian dollars (aud) and are subject to change without prior notice. We make every effort to ensure accurate pricing for our clients, but, errors may occur in the event of an incorrect price, we reserve the right to cancel or refuse orders at our discretion

4. Australian Consumer Law

Our shipping, refund, return and cancellation policies are in compliance with the Australian policies consumer laws and regulations. We strive to provide a transparent and fair shopping experience to all our clients.

For any questions or concerns regarding and shipping, refund, return or cancellation policies please contact our customer support team for assistance.